What is your return policy?
For all of the orders placed online and in the showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. The item must be placed in the mail to send back to us within this return period. The return limit does not include the transit time. You have 30 days to apply for a return request and send back the items from the shipping date to be eligible for a refund.
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at info-web@bpl-led.com
How can I return or exchange?
Please email us to confirm the return, we will make a return plan for you.
When will I get my refund?
Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.
Other Important Notes
Return Shipping Fee
We do not cover the shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Customs Fee/Import Duties
Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
